Introduction
These Terms and Conditions govern the provision of services by The Insight Lens Ltd (“we”, “us”, “our”) to our clients (“you”, “your”).
By engaging our services, you agree to be bound by these Terms.
Services
We provide business intelligence, analytics, reporting, and consulting services as agreed in writing with each client.
The scope, deliverables, timelines, and fees will be set out in proposals, statements of work, or written agreements.
Fees and Payment
Fees are payable in accordance with the agreed proposal or invoice.
Unless otherwise stated:
Invoices are payable within 14 days
All fees are exclusive of VAT
Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998
Client Responsibilities
You agree to:
Provide accurate and complete information
Grant timely access to relevant systems and data
Ensure you have lawful authority to provide any data shared with us
Cooperate reasonably with us during delivery
Delays caused by failure to meet these obligations may affect timelines and fees.
Intellectual Property
Unless otherwise agreed in writing:
We retain ownership of all methodologies, templates, frameworks, and pre-existing materials
Upon full payment, you are granted a non-exclusive licence to use deliverables for internal business purposes
You may not resell or distribute deliverables without written consent
Confidentiality and Data Protection
Both parties agree to keep confidential any non-public business, technical, or commercial information. We will process personal data in accordance with applicable data protection law and our Privacy Policy. Clients remain responsible for compliance with UK GDPR as data controllers.
Limitation of Liability
To the maximum extent permitted by law:
We shall not be liable for indirect, consequential, or economic loss
Our total liability arising from any engagement shall not exceed the total fees paid in the preceding 12 months
Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.
Termination
Either party may terminate services with 30 days’ written notice. We may terminate immediately in the event of non-payment or material breach. Upon termination, all outstanding invoices become payable.
Warranties and Disclaimers
We will perform services with reasonable care and skill. We do not guarantee specific commercial outcomes or financial results. All services are provided on a best endeavours basis.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.